EXCHANGES & RETURNS

We want you to love your TATUM.

We understand that sometimes the fit isn’t quite right. If you need to exchange an eligible item, we’re happy to help.

SIZE EXCHANGES

If you need a different size, please email hello@tatumteale.com within 7 days of receiving your order, including your order number and the item and size you would like to exchange.

Items must be:

• Unworn and unused
• In their original condition
• Returned with all original tags attached
• Returned in their original packaging

For hygiene reasons, please always try swimwear on over underwear.

Once your return has been received and inspected, we will arrange your size exchange, subject to availability.

If your preferred size is unavailable, an online store credit will be issued for the amount originally paid for the item.

CHANGE OF MIND

We do not offer cash refunds for change-of-mind purchases.

Eligible unworn items may be returned for an online store credit, provided they meet the return conditions above and the return request is made within 7 days of delivery.

Store credit will be issued for the amount actually paid for the returned item.

SALE ITEMS

Sale items are final sale and are not eligible for return, exchange or store credit unless the item is faulty.

Please choose carefully when purchasing sale items.

DISCOUNTED ORDERS

Items purchased using a promotional or sign-up discount may be eligible for exchange or store credit in accordance with this policy.

Complimentary items received as part of a promotion, including Buy 2 Get 1 Free offers, are final and are not eligible for exchange, return or store credit unless faulty.

Any store credit issued will be for the amount actually paid, rather than the item’s original retail price.

FAULTY ITEMS

Every TATUM piece is checked before leaving us, but if you believe you have received an item with a manufacturing fault, please contact us at hello@tatumteale.com within 7 days of delivery.

Please include your order number, a description of the fault and clear photographs so that we can assist you as quickly as possible.

Please keep the item, its tags and original packaging while we assess your query.

If the item is confirmed to have a manufacturing fault, we will arrange the return at our cost and offer a replacement, repair or appropriate store credit, depending on the circumstances.

RETURNING YOUR ITEM

Unless an item is confirmed as faulty, the cost of returning an item to TATUM is the responsibility of the customer.

We strongly recommend using a reliable, trackable courier service. TATUM cannot accept responsibility for returned parcels that are lost or do not reach us.

Please do not send an item back before contacting us and receiving the relevant return instructions.

ASSESSMENT & STORE CREDIT

Please allow up to 7 business days from the date we receive your return for it to be inspected and processed.

Items that show signs of wear, washing, damage, alteration or use, or that are returned without their original tags, will not be accepted.

Once approved, your exchange or online store credit will be processed and you’ll receive confirmation by email.

NEED HELP?

Not sure about sizing or whether your item is eligible for an exchange?

Email hello@tatumteale.com and we’ll be happy to help.